Overview

This policy explains how Crystal Heart® Visions Ltd ("we", "us") handles your personal data and cookies when you visit the Crystal Hearts® portal. We are committed to protecting your privacy and complying with the UK GDPR and the Privacy and Electronic Communications Regulations (PECR).

Cookies & consent

We use two categories of cookies on this site:

• Essential cookies — required for the site to function (for example, remembering your cookie consent choice). These are always on and cannot be turned off.
• Analytics cookies — Google Analytics, which helps us understand how visitors use the site so we can improve it. These are only set after you give consent.

When you first visit, a cookie banner asks you to Accept All, Reject Non-Essential, or Manage Preferences. Your choice is stored locally on your device and we will not load any non-essential cookies until you have consented. You can revisit the banner by clearing your browser's stored data for this site.

Analytics

If you consent to analytics cookies, Google Analytics may collect anonymised information such as pages visited, approximate location, and device type. Google may use this information to provide analytics services to us. We use this data in aggregate form only to measure usage and improve the portal.

Your data & your rights

You have the right to access, correct, or request deletion of your personal data, and to withdraw consent for analytics at any time by clearing your cookies or contacting us. To exercise these rights, please reach out via our Contact page.

Contact

If you have any questions about this policy or how we handle your data, please contact Crystal Heart® Visions Ltd through the Contact page of this portal.